Terms and Conditions

All prices quoted by BE direct are in £ Sterling.

All orders are to UK mainland addresses only.

All goods must be delivered to the cardholders address.

We try to ensure that the information shown on BE direct is as accurate as possible. BE direct cannot be held responsible for typographical errors on this site, including but not limited to those regarding price.

All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available you will be offered an alternative or given a full refund. All goods remain the property of BE Direct until full payment is received.

Returns
If you decide you do not require the goods, they may be returned within 7 working days of receiving them (at your own expense) for a full refund. Goods must be returned in their original packaging unused and in a perfect condition. It is the customer's responsibility to ensure that the goods are adequately packaged in the event of any return.

Instruction Manuals

We recommend that if you are experiencing problems with your purchase that you check out the instruction manual. Experience tells us that in many cases checking there can often solve what seems like a fault quickly and easily.

Faulty Goods & Guarantees

All goods we supply are covered by a full years parts and labour guarantee. Please telephone us on 0870 787 7867 for further details.

If the goods develop a fault within 28 days of receipt please contact us by email or by telephoning 0870 787 7867 and we will either arrange to collect the goods and exchange them or issue a refund. For smaller items we may request that you return them by Royal Mail Special Delivery and we will reimburse the postage cost. If a fault occurs outside of 28 days we will arrange a service call or collection of the goods as necessary.

Whether we arrange collection or you return the goods at your own expense it is the customers responsibility to ensure that the goods are adequately packaged for shipping, BE Direct will accept no responsibility for damage that occurs due to inadequate packaging.