Service Guarantee

A BE-Direct we aim to try to give the best possible levels of service in everything that we do.

• We promise to deal with our customers with integrity and honesty at all times
• We promise that the price you see is the price you pay with no hidden added extras
• We promise that all goods we sell are sources from the manufacturer in the UK (we do not deal in ‘grey’ products that are sourced from other parts of the world).
• We promise to adhere to the RETRA Code of Practice.

Message from Be-Direct

Service is a very difficult thing to quantify. Very often you do not know that the company you are buying from offer poor service until it is too late and they already have your money.

What we are trying to do by introducing our ‘Service Guarantee’ is to inform potential customers that the whole ethos of our company is, first and foremost, based around giving the best possible service.

This does not mean that we do not make mistakes (we are only human) but it does mean that when we do, we will do our best to put things right, quickly and efficiently.

You will find that when you buy from us we will always be fair, open and honest and do our best to give you the best shopping experience of any online electrical retailer.