RETRA SERVICE PLAN

What does RETRA service plan actually cover Repairs or replacement costs following mechanical or electrical breakdown, due to faulty manufacture. Are all costs paid for? Yes. Call out, labour, transportation and replacement parts (unless parts are covered by the manufacturer) and VAT.

Who carries out repairs?

Usually your supplying dealer, but if he is not equipped or trained on your particular appliance, RETRA Warranty Services will appoint an expert alternative

What if the product cannot be repaired?

If this is the case, or it is beyond economic repair, there is a generous replacement benefit.

Are there exclusions?

Yes. But kept to a sensible minimum, e.g. cover does not include cleaning, tuning, batteries, blockages, misuse, accidental damage and the like.

Your Household Insurance may include cover against accidental damage, fire, theft, flood and the like (and less of frozen food). We do not cover these risks, so avoiding duplication of cover and ensure best value from our Service Plan.

NB. All customers are provided with a provisional certificate listing all terms, conditions and exclusions. You then have 45 days to study and obtain a full refund, if you are dissatisfied.

Your Statutory Rights

Whether or not you purchase an extended warranty, consumers have various statutory rights that apply to the purchase of your electrical goods. These include the right to claim for a repair or replacement for up to six years (five in Scotland ) if your electrical goods when sold were not of satisfactory quality or fit for the purpose. Within the first six months, the burden of proof is on the retailer to establish that the goods you purchased were of satisfactory quality and fit for their purpose. However, after the first six months, you will have to prove that the goods had a fault when sold to you. Further information on your rights can be obtained from your local trading standards department.

RETRA Service Plan is an economic means of protecting against expensive repair bills, long into the future, with a single payment, in most cases equivalent to pennies per week. Financial reserves, essential for such a long-term commitment, are ‘ring fenced’ and independently monitored for their adequacy by international accountants, Mazars. Competitors might offer cover of this nature at a different price; however, when comparisons are made, care should be taken to ensure that their terms match up to ours. For example: do they restrict you to a single repairer? Do they have adequate financial reserves?

The RETRA Service Plan can be purchased up to thirty (30) days after sale. Should BE-Direct cease trading, the RETRA Service Plan will cover any valid warranties. Multiple claims will be paid, but if the product is repaired or settlement is made, then cover is automatically cancelled.

We are confident that we offer a competitive price for the cover, security and speed of service.